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FAQs
What is Customised item?
What is Customised item?
Customised item includes your text, logo and sketch through printing, embroidery, sublimation and engraving. We offer customisation on almost all of our catalogue including accessories.
How long will it take to receive my order?
How long will it take to receive my order?
Production typically takes 2–5 business days, depending on the item. Shipping times vary based on your location:
• Domestic (UK): 2–5 business days
• International: 7–21 business days
You will receive tracking information once your order has shipped.
Do you accept returns or exchanges?
Do you accept returns or exchanges?
Because our products are made to order, we do not accept returns or exchanges unless the item is faulty or damaged.
Please contact us within 28 days of receiving your order if there is an issue.
What if my item arrives damaged or incorrect?
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us immediately with a photo and order number. We will gladly offer a replacement or refund as appropriate.
Can I cancel or change my order after it's been placed?
Can I cancel or change my order after it's been placed?
Orders are sent to production shortly after being placed. If you need to make a change, please contact us within 2 hours of ordering. We cannot guarantee changes or cancellations once the production process has started.
What sizes are available?
What sizes are available?
Size options are listed on each product page. We recommend checking the size chart provided before ordering, as our items are made to order and sizing may vary by manufacturer.
Where are your products made and shipped from?
Where are your products made and shipped from?
We work with a network of trusted distributors in UK and our operations are based in Midlands and North West England.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times vary depending on your location and will be shown at checkout.
How do I contact customer service?
How do I contact customer service?
You can reach us at [email protected] or through the contact form on our website. We aim to respond to all inquiries within 1–2 business days.