Cancellation Policy

U&S Clothing

At U&S Clothing, all products are made to order. This means that once an order is placed, it is processed quickly to ensure fast production and delivery. Please read the policy below regarding cancellations and changes.

1. Order Cancellations & Changes

Orders are sent to production shortly after being placed.

• If you need to cancel or make changes to your order, please contact us within 2 hours of placing your order.

• We will do our best to accommodate your request within this time frame.

2. After Production Has Started

Once your order has entered the production process:

• Cancellations or changes cannot be guaranteed

• This is because items are custom-made and prepared specifically for your order

In most cases, once production begins, we are unable to stop or modify the order.

3. Customised Products

As all customised items are made specifically for you:

• Changes to personalisation details (such as names, dates, or designs) must be requested within the 2-hour window

• Please ensure all details are correct before placing your order

4. How to Request a Cancellation or Change

If you need to update or cancel your order, please contact us as soon as possible:

Email: [email protected]
Tel: 0208 610 9911

Please include:

• Your order number

• Details of the requested change or cancellation

5. Important Notes

• Requests made after the 2-hour window may not be processed

• We are not responsible for incorrect details entered by the customer at checkout

• Once production has started, the order will proceed as placed

6. Contact Us

If you have any questions regarding this policy, please get in touch with our support team:

Email: [email protected]
Tel: 0208 610 9911

We appreciate your understanding, as this process allows us to deliver high-quality, personalised products efficiently.