Better Together Like Eggs & Easter Printed Mug-PW609
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Design Code
PW609
Specification
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Premium ceramic, 11oz capacity
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Double-sided durable print
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Microwave and dishwasher safe
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Perfect gift for Lovers
Effective Date: [Mar 1, 2026]
This policy applies to all purchases made from usclothing.co.uk and is operated by U&S CLOTHING LTD.
1. Returns Eligibility
Customers may request a return within 14 days of receiving the order, in accordance with UK consumer protection laws.
To be eligible:
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Item must be unused and unworn
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All original tags must be attached
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Item must be returned in original packaging
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Proof of purchase is required
2. Exchanges
We accept exchanges.
Customers may request an exchange within 14 days of delivery for:
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Size change
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Different color (subject to availability)
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Replacement of defective items
Exchange Conditions:
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Item must be unused and in original condition
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Exchange requests are subject to stock availability
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If the requested item is unavailable, a refund will be issued instead
Customers are responsible for return shipping costs for exchanges unless the item is faulty or incorrect.
3. Non-Returnable / Non-Exchangeable Items
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Final Sale items
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Gift cards
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Personalized or custom-made items
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Hygiene-sensitive items if the seal has been removed
4. Refund Process
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Refunds are processed within 5–7 business days after receiving and inspecting the returned item
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Refunds are issued to the original payment method
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Original shipping charges are non-refundable unless the return is due to our error
5. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, contact us within 48 hours of delivery.
In such cases:
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We will cover return shipping
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You may choose an exchange or full refund
6. Contact Information
U&S CLOTHING LTD
Nortex Business Centre
105 Old Chorley Road
Bolton
BL1 3AS
United Kingdom
Phone: +44 0208 610 9911
Email: [email protected]
Testimonials
FAQs
How long will it take to receive my order?
How long will it take to receive my order?
Production typically takes 2–5 business days, depending on the item. Shipping times vary based on your location:
• Domestic (UK): 2–5 business days
• International: 7–21 business days
You will receive tracking information once your order has shipped.
Do you accept returns or exchanges?
Do you accept returns or exchanges?
Because our products are made to order, we do not accept returns or exchanges unless the item is faulty or damaged.
Please contact us within 28 days of receiving your order if there is an issue.
What if my item arrives damaged or incorrect?
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us immediately with a photo and order number. We will gladly offer a replacement or refund as appropriate.
Can I cancel or change my order after it's been placed?
Can I cancel or change my order after it's been placed?
Orders are sent to production shortly after being placed. If you need to make a change, please contact us within 2 hours of ordering. We cannot guarantee changes or cancellations once the production process has started.
How do I contact customer service?
How do I contact customer service?
You can reach us at [email protected] or get in touch via the WhatsApp icon and contact form on our website. We aim to respond to all inquiries within 1–2 business days.